Fulcrum Privacy Policy

Version 8 -Last updated 26 April 2021



Our contact details

Name: Wilson James Limited

Address: Chalkwell Lawns, 648-656 London Road, Westcliff On Sea, Essex, SS0 9HR

The person responsible for Data Protection at Wilson James Limited can be contacted on dataprotection@wilsonjames.co.uk.

For the purposes of the UK General Data Protection Regulation (GDPR), Wilson James Ltd is a data controller with respect to the personal data that you provide to us.

Wilson James is committed to respecting and protecting your privacy. Questions and comments about this privacy notice are welcomed. These, and any enquiries about the processing of your personal data should be directed to dataprotection@wilsonjames.co.uk or through our Online Privacy Portal in the first instance.



The type of personal information we collect

We currently collect and process the following information:



How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

We also receive personal information indirectly, from the following sources in the following scenarios:

Client and partner companies provide personal details for individuals in the form of first name, last name, contact number, email address and company details to arrange collection from, and deliveries to, our site locations. Where details are entered on behalf of others, the client will confirm that you have advised them of the details being entered and the reason why this information is needed.


We need to process your personal data for a number of different reasons and under the General Data Protection Regulation (GDPR) these are our legal bases for processing:

To fulfil our legitimate interests or the legitimate interests of a third party

When we process personal data to fulfil our legitimate interests we will use it in a way in which you would reasonably expect and which will have a minimal privacy impact. When we or third parties are relying on legitimate interests we will balance our interests against your interests and the privacy impact of the processing on you and we will process your personal data responsibly.

Examples of our legitimate interests are: providing our service, preventing and investigating crime and indicating possible criminal acts as well as ensuring our IT security.


To comply with legal obligations to which our business is subject.

We have to comply with relevant law and regulation in order to provide our services and we will need to process your personal data in order to comply with these legal obligations.

We will keep your personal data for the purposes set out in this privacy notice and only for as long as any legal basis continues to apply. Below is a non-exhaustive list of some of the reasons we need to retain your personal data:



We use the information that you have given us in order to undertake the following:



We may share this information with:

We will only transfer your personal data to third parties who adhere to appropriate data security standards and controls. From time to time we may need to transfer your personal data to other countries. Where this is the case, we will ensure that the transfer is subject to appropriate safeguards to protect your personal data and complies with applicable law which may include having standard contractual clauses in place with the third party. 

We may disclose your information to third parties if we deem it necessary to comply with the law, prevent fraud, protect Wilson James/Fulcrum’s property rights or protect any person from death or serious injury. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Dropbox or our users; or (d) protect Dropbox's property rights. Just remember that their use of your information will be governed by their privacy policies and terms.



How we store your personal information

The length of time we need to keep the personal data will vary depending on the nature of the personal data and the reason we are obliged to hold it. We will apply appropriate risk based measures to protect your personal data.

Your information is securely stored in our servers in UK.

We will then dispose your information up on your request.  

All LiveChat session data are kept on record, even if your Fulcrum account is suspended or deleted.

If your user account is closed, suspended, banned or deleted, the audit trial will remain unchanged.



Your data protection rights

Under data protection law, you have rights including:

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you would like to exercise your data subject rights, you can do so by completing a request through our Online Privacy Portal.



Website Links Disclaimer

Our Site contains links to and from the websites of our partners, third party retailers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability whatsoever for these policies. Please check these policies before you submit any personal data to these websites. 

We may share your details with carefully selected partners for business activities and research. We always vet our partner organisations thoroughly and we will never sell your details to any third party. You consent to us providing your details to our selected partners in this way.




A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but to protect your privacy your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.



How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at dataprotection@wilsonjames.co.uk


You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office,

Wycliffe House,

Water Lane,



SK9 5AF.


Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk