Privacy Policy

Last updated 28th September 2017

Wilson James Ltd is a company registered in England (registration number 2269560) whose registered office is at Chalkwell Lawns, 648-656 London Road, Westcliff-on-Sea, Essex SS0 9HR.

Wilson James understands the importance of keeping information about you confidential and secure. We therefore make it our highest priority to ensure that we look after your information and use it responsibly. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.

 This Privacy Policy sets out the data processing practices carried out by us in relation to customer data collected via our website.


Information collected

The information we collect may include your personal information but primarily will be business related information, in other words information capable of identifying you as a particular individual or identifying a business, such as your first name, last name, email address and mobile number. 

Wilson James may collect personal information about you in the following circumstances: 

Use of Information

The information collected will be primarily used for business use in running the services provided by Wilson James and its partners. We may use this information to contact you with further details of business activities, updates and events etc.

We may use the information we collect for research purposes so we can improve the products and services that we offer.

By providing your email address and phone number, you agree that we may send information to you by email or call you in relation to business activities and services.

We require people to provide the name they use in real life; that way, you and all other users will know who has performed actions throughout the system.  The only exception to this will be Fulcrum performs automated actions and will be recorded as such.

Please don't add any of these to your name:

 Other things to keep in mind:

We may share your details with carefully selected partners for business activities and research. We always vet our partner organisations thoroughly and we will never sell your details to any third party. You consent to us providing your details to our selected partners in this way. 

We may disclose your information to third parties if we deem it necessary to comply with the law, prevent fraud, protect Wilson James/Fulcrum’s property rights or protect any person from death or serious injury.We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Fulcrum or our users. 

Your personally identifiable information may be transferred if Wilson James is involved in a merger, acquisition, or sale of all or a portion of its assets. 


A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but to protect your privacy your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.

We may use cookies for:

Document uploaded

When you upload files and images you accept that these items will be visible by others user who have appropriate access rights to the bookings. Services that support Fulcrum will back up and store any file uploaded. You give us permission to do those things, and this permission extends to our affiliates and trusted third parties we work with.

You are responsible for your conduct, your files and you must comply with our Terms and Conditions Policy. Content in the Services may be protected by others' intellectual property rights. Please don't copy, upload, download or share content unless you have the right to do so.

We may review your conduct and content for compliance with these Terms and Conditions Policy. With that said, we have no obligation to do so. Wilson James are not responsible for the content users post and share via Fulcrum. However, Wilson James reserve the right to delete or disable content alleged to be infringing someone else’s copy rights and terminate accounts of repeat infringers.

Please safeguard your files where possible by adding passwords and make sure that the password is kept to only those that need access.  We respect the intellectual property of others and ask that you do too.

Data Security

We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. We use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run Fulcrum. Although we own the code, databases, and all rights to the Fulcrum application, you retain all rights to your data. Only users authorised by us have access to this data.

Policy Amendments

Wilson James may revise or update this policy periodically. We will notify you about significant changes in the way we treat personal information by sending a notice to your email address or by placing a prominent notice on our site.


If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means, but the easiest and most direct way is via the Live Chat icon in the bottom right corner of